Description

Target Group:

You are an IT professional, business manager or business process owner and form part of the operational staff in your organization. You would like to know more about managing demand, capacity, availability, safety, risks and IT Service Continuity Management and the associated service agreements. You contribute to a higher level of IT Service Management.

ITIL Intermediate PPO Online Exam

Context:

The certificate shows that you have knowledge of planning, protection and optimization in the field of IT Service Management. You know the guidelines for designing, implementing, supporting and improving the processes. You oversee the risks and critical success factors. The certificate is suited to a practical role.

Prerequisites:

-The ITIL^® Foundation certificate in IT Service Management (Or the Foundation certificate in IT Service Management (based on ITIL^®) (version 2)  in combination with the ITIL^®Foundation bridge certificate).

-An accredited training by an accredited training provider

ITIL Intermediate PPO Exam Content:

The candidates’ competencies that will be tested in this ITIL Intermediate PPO Exam are:

• Service design in PPO and lifecycle context;
• Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization;

• Capacity management as a capability to realize successful service design;
• Availability management as a capability to realize successful service design;
• IT service continuity management as a capability to support overall business continuity management;

• Information security management as part of the overall corporate governance framework;
• Planning, protection and optimization roles and responsibilities;
• Technology and implementation considerations;
• Organizational roles relevant to PPO;

And specifically in the following key ITIL® process and role areas:

• Capacity management
• Availability management
• IT service continuity management
• Information security management
• Demand management
• Challenges, critical success factors and risks for planning, protection and optimization

ITIL Intermediate PPO Exam Details:

• Number of Questions: 8
• Pass mark: 70%
• Open book: No
• Electronic equipment allowed: No